Privacy Policy

Last updated: March 9, 2026

Haivio, Inc. ("Haivio," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our products, or interact with our services.

1. Information We Collect

Information You Provide:

• Contact information (name, email address) when you reach out to us or sign up for services
• Account credentials when you create an account on any Haivio product
• Communications you send to us (chat messages, emails, feedback)
• Payment information when you subscribe to a paid service (processed by our payment processor)

Information Collected Automatically:

• Device information (browser type, operating system)
• Usage data (pages visited, features used, interaction patterns)
• Log data (IP address, access times, referring URLs)

2. How We Use Your Information

• To provide, maintain, and improve our products and services
• To respond to your inquiries and provide customer support
• To send important updates about our services
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations

3. AI-Powered Services

Our products use artificial intelligence to analyze data and provide insights. When you interact with our AI-powered features:

• Your queries may be processed by AI models to generate responses
• We store interaction data to improve our services and reduce response times
• We do not use your personal data to train third-party AI models
• Sensitive data (PII) is automatically detected and flagged — it is never shared externally

4. Data Sharing

We do not sell your personal information. We may share information with:

• Service providers who assist in operating our products (hosting, payment processing, analytics)
• Legal authorities when required by law or to protect our rights
• Business partners only with your explicit consent

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest (AES-256), access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us at privacy@haivio.com.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability

8. FCRA Compliance

For our fleet compliance products that process driver behavioral data, we adhere to the Fair Credit Reporting Act (FCRA). Driver identification data is always hashed before storage. Any data used in employment-related decisions requires mandatory human verification and is subject to adverse action disclosure requirements.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:

Haivio, Inc.
Email: privacy@haivio.com
General: info@haivio.com